How can wehelp, Collector?

Once your order ships, you'll receive an email with a tracking number and link. Members get priority dispatch within 48–72 hours, and you can also check status anytime by visiting your account page.

All members receive tracked + insured shipping worldwide, free on every order. Standard delivery 3–5 business days US/Canada, 5–7 days UK/EU, 7–10 days rest of world.

Yes — within 2 hours of placing your order, contact our member team. After that, address changes depend on processing status.

Members ship globally to over 40 countries. International orders include customs handling and full insurance. Delivery typically 7–10 business days.

30-day returns on all standard pieces, hassle-free. Items must be in original packaging and unused. Limited drops are final sale.

Email or message our member support team with your order number. We send a prepaid return label and schedule pickup — members go to the front of the queue.

Refunds process within 5–7 business days after we receive and inspect the returned piece. You'll get an email confirmation once issued.

Every product on this site is priced at the member rate — typically 10–50% below our public catalogue. The discount is built into the displayed price; no codes, no fine print.

We cut the boutiques and the resellers — not the materials. Without dealer markup, retail rent, or commission, the actual cost of the watch is what you pay, plus a margin we'd be embarrassed to explain to a friend.

No additional codes or sale events — the displayed price is the discount. Members occasionally see early-access drops priced under the standard member rate.

Wipe with a soft microfibre cloth. Avoid solvents, perfumes, and prolonged direct sunlight. Indoor display recommended for limited/limited references.

Contact us within 7 days with photos and your order number. We repair or replace as a priority — members always get bumped to the front.

Yes — support servicing is available for any WTC piece. Members receive priority booking and discounted rates on regulation, polishing, and battery service.

All major credit cards, Apple Pay, Google Pay, Shop Pay, and PayPal. Plus Klarna and Affirm for installment plans.

Yes — pay in 4 interest-free installments with Klarna or Afterpay on orders between $50 and $4,000. Affirm available for higher-ticket items.

The Collector Circle is application-based. Apply through our membership page — applications are reviewed weekly. Once approved, you receive immediate access to member rates and the early-drop window.

Members get a 48-hour first-access window on every new release before it touches public channels. The most desirable references are gone before non-members know they exist.

Membership is permanent once approved. Inactive members may be moved to a hold list after 24 months of inactivity, but reactivation is one click.