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MEMBER QUESTIONS
Members ask, we answer.
Everything you need to know about Collector Circle — pricing, shipping, drops, and the small print.
Every product on this site is priced at the member rate — typically 10–50% off our public catalogue. Your discount is built into the displayed price; no codes, no fine print.
Processing: 48–72 hours (Mon–Fri). Shipping: US/Canada 3–5 business days · UK/EU 5–7 days · Rest of world 7–10 days. Members get priority handling and free shipping on every order.
Note: Shipping varies by piece — some references (particularly limited drops) require special handling with member-direct routing, while others ship standard. Exact timelines and any special-shipping notes are listed on each individual product page.
Members get 48-hour early access on every drop before it hits the public site.
Contact us within 7 days with photos and your order number. We repair or replace as a priority — members always get bumped to the front of the queue.
Unfortunately no — all sales are final. Every Collector Circle piece is curated,, and built direct from our team for the member who ordered it, so we don't accept returns or exchanges. If your piece arrives damaged, contact us within 7 days with photos and we'll repair or replace it as a priority.